Shipping & Delivery

Shipping & Delivery*

Delivery Policy

We deliver at the following costs within South Africa, door-to-door.

Main Centres R70

Regional areas R120

During the purchase process, we will determine your delivery options based on your delivery address and postal code, we will deliver within 5 to 7 working days depending on the address you suplied.

Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase with 7 days’ notice if the products you have purchased are not be delivered within the agreed delivery period as specified in the Supplier terms and conditions. The product(s) in question must be returned to The Supplier in their original state, including all labels. Any such cancellation must be done by e-mail:info@pitta-patta.com . The Supplier will then refund you within 30 days after date of such notification.

Incorrect Delivery

If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging. Please promptly contact The Supplier to notify The Supplier thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.

Deliveries are only made on working days (Mon-Fri) and within working hours to the address stipulated on your order. Public holidays are excluded.

If you wish to change your shipping address, you may do so by contacting us. However, we are unable to make any changes once your order has been dispatched (handed over to the courier).

You may order online and collect from our Cape Town store.**

Couriers

We use various couriers locally (South Africa) and the South African Post Office for International shipping.

We can deliver to a Post Office or Postnet.  However we have found the South African Postal service to be unreliable!

Order tracking

Dawn Wing     –      www.dawnwing.co.za

Aramex     –     www.aramex.co.za

Fastway     –     www.fastway.co.za 


*You order will be shipped (handed to the courier) in 2 days of receipt of payment for your order .           ** Please Note: this option is only available for our Cape Town store.