Returns & Exchanges
We will accept any exchanges on Pitta-Patta product(s) bought on our website provided the item returned is in new/unworn condition. Pitta-Patta product(s) that are not in the original state will be returned to the customer and no exchange or refund will be provided.
If you bought your Pitta-Patta product(s) from a retailer/ agent or vendor, you will need to contact the appropriate person for assistance.
Orders of sizes 6, 7, or 8 shoes are made to your specifications and are therefore not exchangeable or refundable.
If, within 6 months after delivery of a product to you:
You find that the product(s) is defective/faulty, unsuitable for the purpose generally intended (or otherwise expressly indicated by The Supplier at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”); and –
you arrange to return such product to The Supplier for inspection in accordance with the returns procedure in below, and the product is subsequently found to indeed be defective, you are entitled to either –
(a) be fully refunded, or (b) have the product repaired (if possible) or replaced at The Supplier’s expense.
If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having such product returned to The Supplier and then redelivered to you.
When is a product defective? Please note: the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund under the general warranty above: faults resulting from normal wear and tear; damage arising from incorrect usage of the product, misuse and abuse and not following instructions of the product. Please see our “About Our Shoes” Page
You may not return the following:
Non-defective products that have been “made to order/personalised”. (You will be notified in the relevant Online Sale if the products are “made to your specifications and are therefore not exchangeable or refundable”)
Products that you or any other person has altered, repaired, or added to where such alteration, repair, or addition has not been authorised by The Supplier.
Non-defective products (your right to return due to cooling-off right)
Save for certain exceptional cases (including purchases of made-to-order products/personalised and goods that the price depends on fluctuation, you are entitled to return any purchase concluded by The Supplier within 7 calendar days of the product(s) being delivered. In order to obtain a refund, the product(s) being returned must be sent back to The Supplier in accordance with the return procedure set out below. Shipping will be deducted from the original order amount
Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging and do not use product.
Process of Exchange/Return
If you need to exchange a Pitta-Pitta product(s), please email us at firstname.lastname@example.org for further assistance. Should reason of return be that the Pitta-Patta product(s) contain factory fault, please attach an image of the shoes with the factory fault visible, in your email.
Should the exchange/ return comply with our exchange/return policy, you will be directed further via email.
If the Pitta-Patta product(s) are damaged due to factory fault, we will pay all transport costs. For any other reason of exchange/return, you will have to pay the transport costs.
Before returning, please enclose a note with the shoes that contains the following information:
- Name and surname
- Order number and Date
- Cell number
- Reason of return
- Banking details for the refund
- Don’t return the product without written approval of The Supplier
- If the return is accepted by The Supplier as a valid return, any refunds (depending on the circumstances as explained above) will be made by EFT into the bank account selected by you.