Returns & Exchanges
We will accept any exchanges on Pitta-Patta product(s) bought on our website provided the item returned is in new/unworn condition. Pitta-Patta product(s) that are not in the original state will be returned to the customer and no exchange or refund will be provided.
If you bought your Pitta-Patta product(s) from a retailer/ agent or vendor, you will need to contact the appropriate person for assistance.
Orders of sizes 6, 7, or 8 shoes are made to your specifications and are therefore not exchangeable or refundable.
If the damaged Pitta-Patta product(s) is due to a factory fault, we will repair/replace the Pitta-Patta product(s) in the same style, size and colour (subject to availability) at no cost to you.
If factory fault damaged Pitta-Patta product(s) cannot be repaired or replaced, a full refund will be given.
Any items that are deemed subject to fair wear and tear will not be accepted as faulty.
Process of Exchange/Return
If you need to exchange a Pitta-Pitta product(s), please email us at firstname.lastname@example.org for further assistance. Should reason of return be that the Pitta-Patta product(s) contain factory fault, please attach an image of the shoes in your email.
Should the exchange/ return comply with our exchange/return policy, you will be directed further via email.
If the Pitta-Patta product(s) are damaged due to factory fault, we will pay all transport costs. For any other reason of exchange/return, you will have to pay the transport costs.
Before returning, please enclose a note with the shoes that contains the following information:
- Name and surname
- Order number
- Cell number
- Reason of return