Shipping & Returns

SHIPPING:

Q: DO WE DELIVER TO A POST OFFICE OR POSTNET?

A: Yes we do. Especially for our overseas customers.

Q: WHICH COURIER COMPANY DO WE USE LOCALLY?

A: Dawn Wing

Q: HOW LONG WILL MY ORDER TAKE?

A: This is area dependent. Your order should be delivered within 2 to 3 working days and no more than 5 working days from date of approved order. Deliveries are only made on work days (Mon-Fri) and within working hours to the address stipulated on your order. Public holidays are excluded.

Q: WHAT PAYMENT METHODS DO WE ACCEPT?

A: We accept most plastic (Mastercard & Visa) as well as EFT and bank deposits.

Please note that EFT and bank deposit orders are only processed once we receive confirmation of payment (via email or fax) for your order placed.

Q: WHERE DO WE SHIP TO?

A: We ship to anywhere in South Africa with a physical address. We also ship all over the world using different couriers.

Q: CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

A: You may change your delivery address after placing your order by getting in touch with us. However we are unable to make any changes to your order once it has been dispatched.

Q: CAN I TRACK MY ORDER?

A: Yes you can.

Track your Dawn Wing delivery at

 www.dawnwing.co.za or phone 0861 223 224.

Track your Post Office delivery

Normal mail and overnight at

www.trackmyparcel.co.za or phone 0860 023 133.

Counter to door

www.speedservices.co.za

Track your Postnet delivery at

www.postnet.co.za or phone 0860 7678638.

Track your Aramex delivery at

www.aramex.co.za or phone 021 526 8600.

Track your Fastway delivery at

www.fastway.co.za 


RETURNS:

Q: WHAT IS OUR RETURN / EXCHANGE POLICY?

A: If you bought your shoes from our website and wish to exchange them, we will be happy to exchange.

If you bought your Pitta-Patta’s from a retailer / agent or vendor, please contact the appropriate person for assistance.

Q: HOW DO I EXCHANGE?

A: We will accept any exchanges on item(s) provided the item is returned new (unworn). Returns that are not in the original state will be returned to the customer and no exchange or refund will be provided.

Q: WHAT IF MY ITEMS ARE DAMAGED?

A: Where possible items will be repaired or replaced for the same product in the same size and colours, subject to availability. If it cannot be repaired or replaced a full refund will be given. Any items that are deemed subject to fair wear and tear will not be accepted as faulty.

If the damaged item is due to a factory fault, we will repair/ replace the item in the same size and style (subject to availability) at no cost to you.

Q: HOW DO I RETURN OR EXCHANGE?

If you need to exchange an item, please mail us at info@pitta-patta.com and provide us with pics if the shoes are faulty. If the item(s) is a factory fault we will pay for all the transport costs, but if it is anything other than our fault, you will need to pay all the transport costs. In returning the item(s) please insert a note with the shoes in order for us to process it correctly. The info on the note must be your name, surname, order number, cell number and reason for the return.





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